Refund policy

Pelagic Australia wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a 30-day return period on all au.pelagicgear.com orders.

To start a return, you can contact us at info@pelagicaustralia.com or by using our contact form. Please provide your order number and a reason for the return. If your return is accepted, we’ll provide instructions on where to send your package; you may use a shipper of your choice. Items sent back to us without first requesting a return will not be accepted. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly or the product is damaged/defective.

 

RETURN CONDITIONS

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.

  • Products not purchased from au.pelagicgear.com are not eligible for return/exchange or credit. Please contact retailer item was purchased from.
  • All exchanges will be processed as a refund back to the original credit card on file. Any exchange or replacement order will need to be placed separately if you are interested in an alternative size, colour or style.
  • Return timeframe starts from original purchase date.
  • PELAGIC is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Please allow up to 30 days for credit to clear once received.
  • If refund is initiated and original payment is no longer available a gift card or credit will be issued
  • Return policy subject to change without notice.


DAMAGED/DEFECTIVE ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email info@pelagicaustralia.com with your order number, a description of the issue and images of defective product.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.